The importance of small details
It gets to the point of discovering together with you client, for example, that a comma is placed in the wrong place in the text of an e-mail , logos are not-aligned in height (or there are double/triple logos, but in this article we talk about smaller factors), adhesives or pens with a brand are not related with the corporate image, telephone numbers in email signature still with the (O) in parentheses, auto answer phone messages with a “pub-a-like” sound , Skype links that refer to other users , year of last update of the site (usually at the bottom of the main page) stopped in 2010, and many others. Who is in charge of main strategy , sometimes, believes these details are not relevant and , ” with all of the bigger problems that we have , there is no need to devote ourselves to these details” Rather, we have to work harder !
What is the link with the chain pieces in the picture? Last week, all of a sudden during a mountain bike ride , my chain started to “jump” , or rather to “snap” , i.e. not flowing normally during cycling , especially during uphill. Every few seconds of movement there was an imperfection , a distraction , a loss of fluidity, a greater consumption of energy to resist kickback. Moreover, it generated a sense of latent concern , which increased with the increase of altitude, to the point of preventing to pedal when the slope reached 17% , on a dirty road , with roots , rocks and pine cones (that might represent , for many activities , the current market situation) . And, it comes by itself , these continuous jumps, accompanied by loud noises , gave just the idea of being able to ” infect ” the rest of the chain and start to ruin other components, first the front derailleur.
“Ok , let’s stop , let’s see what has happened , probably something was stuck somewhere , or the chain is broken , or it is loosen (uh , it’s pretty new ) . Here’s where it jumps, here’s the thing , the other links bow regularly between them, this doesn’t. It locks as soon it turns on the rear sprocket , then jumps during the ” journey into the derailleur ” and eventually gets restored on the front crank , and then starts to jump into the next round. Lets’ go , it’s time to use the chain removal tool and the fake link , I’ve always wanted to see how they worked ( and here I could open another chapter of the blog). ”
Here’s the surprise , no massive damage , no links obviously crooked , nothing easily identifiable , but , as you can see in the photo, a small burr on the inside of a link, about with the size of 2mmx1mm . I wonder how it has created, perhaps an unlucky change of gear , maybe a stone ( but it had to be very small) , the fact is that an imperfection of 2mmx1mm (probably not ” weighable “) was able to stop a bicycle and a cyclist , whose total weight is ” not prorportionable ” !
After replacing the damaged link with a fake link I could move again , and I immediately thought of how similar a series of small, almost invisible imperfections can happen every day in our business and can slow down, or even stop , the work of one or more persons . And if the imperfections are many , they can derail a whole strategy . Fortunately, there is a solution ! Do not take anything for granted , ask yourself and ask others if you are doing well, and , to begin with, check whether the comma in the email has been written in the right place!
Note: Rough and quick translation, you may have found mistakes!