The importance of small details

[cml_media_alt id='1234']chain[/cml_media_alt]
Working as a trainer and a consultant implies , occasionally, to highlight development opportunities  based on changing small details, both in terms of communication as in terms of organization.

It gets to the point of discovering together with you client, for example, that a comma is placed in the wrong place in the text of an e-mail , logos are not-aligned in height (or there are double/triple logos, but in this article we talk about smaller factors),  adhesives or pens with a brand  are not related with the corporate image, telephone numbers in email signature still with the (O) in parentheses, auto answer phone messages with a “pub-a-like” sound , Skype links that refer to other users , year of last update of the site (usually at the bottom of the main page) stopped in 2010, and many others. Who is in charge of main strategy , sometimes, believes these details are not relevant and , ” with all of the bigger problems that we have , there is no need to devote ourselves to these details” Rather, we have to work harder !

What is the link with the chain pieces in the picture? Last week, all of a sudden during a mountain bike ride , my chain started to “jump” , or rather to “snap” , i.e. not flowing normally during cycling , especially during uphill. Every few seconds of movement there was an imperfection , a distraction , a loss of fluidity, a greater consumption of energy to resist kickback. Moreover, it  generated a sense of latent concern , which increased with the increase of altitude, to the point of preventing to pedal when the slope  reached 17% , on a dirty road , with roots , rocks and pine cones (that might represent , for many activities , the current market situation) . And, it comes by itself , these continuous jumps, accompanied by loud noises , gave just the idea of being able to ” infect ” the rest of the chain and start to ruin other components, first the front derailleur.

“Ok , let’s stop , let’s see what has happened , probably something was stuck somewhere , or the chain is broken , or it is loosen (uh , it’s pretty new ) . Here’s where it jumps, here’s the thing , the other links bow regularly between them, this doesn’t. It locks as soon it turns on the rear sprocket , then jumps during the ” journey into the derailleur ” and eventually gets  restored on the front crank , and then starts to jump into the next round. Lets’ go , it’s time to use the chain removal tool and the fake link ,  I’ve always  wanted to see how they worked ( and here I could open another chapter of the blog). ”

Here’s the surprise , no massive damage , no links obviously crooked , nothing easily identifiable , but , as you can see in the photo, a small burr on the inside of a link, about with the size of 2mmx1mm . I wonder how it has created, perhaps an unlucky change of gear , maybe a stone ( but it had to be very small) , the fact is that an imperfection of 2mmx1mm (probably not ” weighable “) was able to stop a bicycle and a cyclist , whose total weight is ” not prorportionable ” !
After replacing the damaged link with a fake link I could move again , and I immediately thought of how similar a series of small, almost invisible imperfections can happen every day in our business and can slow down, or even stop , the work of one or more persons . And if the imperfections are many , they can derail a whole strategy . Fortunately, there is a solution ! Do not take anything for granted , ask yourself  and ask others if you are doing well, and , to begin with, check whether the comma in the email has been written in the right place!

Note: Rough and quick translation, you may have found mistakes!